Engageware

Engageware is an AI-powered customer engagement platform that helps businesses deliver a seamless customer experience across industries like finance, healthcare, education, retail and services. The platform automates customer service, offloads call center work, improves employee productivity and generates sales and conversions.

Engageware lets businesses offer 24/7 omnichannel support through a virtual assistant that handles more than 98% of routine inquiries and tasks on any channel, including websites, social media and messaging platforms. The technology is designed to understand customers' needs and help them self-serve through chat or search, with access to a large knowledge base built from more than 20 years of experience and more than 760 million interactions.

Some of its features include:

• Automate Customer Service: Handle customer needs without human intervention, with a 98% resolution rate.
• Reduce Call Center Workload: Let employees handle complex issues, reducing call volume by 40%.
• Increase Employee Efficiency: Centralize knowledge and streamline employee responses, increasing productivity by 50%.
• Increase Sales & Conversions: Attract and retain customers with proactive campaigns, resulting in a 22% sales increase.
• Improve Customer Satisfaction: Provide immediate answers and hand off to live agents for complex issues, resulting in a 4.5 out of 5 customer satisfaction rating.

Engageware is used by credit unions, banks, financial services companies and retailers, including some of the largest in the country, and has helped them improve operational efficiency and customer satisfaction. The company says the platform is designed to work with businesses in any industry, so it's potentially useful for a wide range of companies looking to improve their customer engagement.

Pricing isn't disclosed, but you can schedule a demo to see how the platform works and discuss your needs and costs. Engageware is a good option for companies looking to modernize their customer service and engagement operations, using AI to improve efficiency, productivity and growth.

Published on June 26, 2024