Question: I'm looking for a solution that can reduce call center workload and improve employee productivity.

If you're looking to offload some of the workload from your call center and get your employees more work done, Engageware is worth a look. The AI-powered customer engagement platform automates customer service, releasing 40% of call center capacity and increasing productivity by 50%. It also handles more than 98% of routine questions and tasks through a virtual assistant, providing 24/7 omnichannel support and improving customer satisfaction.

Another strong contender is Genesys Cloud CX, an AI-infused contact center platform that's designed to improve both customer and employee experiences across multiple touchpoints. It includes a suite of omnichannel engagement, contact center and workforce management tools. With AI and automation, Genesys Cloud CX can increase response rates, first-call resolution and agent productivity, making it a good option for companies that want to grow their customer interactions without sacrificing quality.

ASAPP is another contender that marries automation with human agent expertise to increase productivity and customer satisfaction. It includes features like generative automation, real-time guidance and interaction intelligence that can cut agent wait times and improve service quality. ASAPP has demonstrated success in lowering average handle time, augmenting agent workload and improving customer satisfaction.