Dialpad

Dialpad is a customer intelligence platform that helps teams work together, maximize ROI and support customers all in one place with a single AI-powered app. By using AI to automate tasks, coach team members and measure customer satisfaction, Dialpad is an all-in-one solution for businesses of any size.

Dialpad has a host of features to help you streamline communication and improve customer satisfaction. Some of the top features include:

• AI Voice: Connect teams and automate busywork so customers always reach the right person.
• AI Contact Center: Coach team members, track adherence to best practices and measure customer satisfaction automatically.
• AI Sales Center: Onboard faster, get instant answers to customer questions and close deals faster.

Dialpad is built to save you time and money and make data-driven decisions. Some of its AI-powered features include:

• Automated Task Management: Get a summary of every call and recommended action items with AI Recaps.
• Virtual Assistance: Connect AI Chatbot to your existing knowledge sources to provide instant answers.
• AI Coaching Hub: See CSAT scores and other performance metrics all in one place.
• DialpadGPT: A proprietary, real-time generative AI that powers helpful AI features like live coaching and AI Recaps.

With Dialpad, you can work in a hybrid work environment with a contact center built right in, with AI tools that span employee and customer experiences. The platform is also built with enterprise-grade security in mind, including encryption, role-based access controls and single sign-on integration to ensure data is protected.

Dialpad has an open platform that integrates with more than 70 applications, including Salesforce, Zendesk, Okta, Google Workspace and Microsoft Teams. This means you can easily integrate Dialpad into your existing workflow.

Dialpad is great for businesses across many industries, and it can support global teams with local numbers in more than 70 countries. Dialpad is used by companies like T-Mobile, Ranstad and the LA Chargers, who have seen dramatic improvements in productivity and customer satisfaction.

You can try Dialpad for free for 14 days to see how it works and get a sense of its value for your business. Pricing is based on the needs of each organization, with flexible plans to accommodate different usage levels.

With Dialpad's all-in-one workspace and AI-powered tools, communication is streamlined, customer interactions are more personal and businesses run more efficiently. Whether you're a small startup or a large enterprise, Dialpad has a flexible solution to help you connect teams, build ROI and support customers.

Published on June 13, 2024