Verint

Verint is a CX automation leader that offers an open platform that uses AI to enhance customer engagement and business results. With AI and data combined, the platform helps organizations embrace innovation and accelerate CX automation without major disruption.

Verint Open Platform is designed to be modular and flexible, so customers can add new capabilities as needed, based on their business needs. This means it's future-proof, as customers can easily integrate new AI models as they become available.

Some of the key components of the platform include:

• Da Vinci AI: Brings AI directly into workflows, ensuring investments are future-proof with an open approach that integrates multiple AI models.
• Engagement Data Hub: Collects interaction and experience data for analysis and decision-making.
• Forecasting and Scheduling: Predicts demand and schedules the right employees.
• Quality and Compliance: Ensures high-quality interactions and adherence to processes and procedures.
• Coaching Bots: Helps employees achieve positive outcomes by guiding them.
• Channel Automation: Integrates customer interactions across voice and digital channels.
• Analytics and Insights: Provides actionable insights to help reduce costs and improve CX.
• Telephony & Digital Channels: Offers customers easy self-service.
• Voice of the Customer: Collects, aggregates and analyzes direct, indirect and inferred feedback.
• Web & Mobile: Collects, aggregates and analyzes web and mobile feedback.

Industry recognition includes Gartner, Opus Research and IDC, which have named Verint a leader in CX automation. Companies like Google use Verint to manage global workforces, ensuring the right people are in the right place at the right time.

Verint is designed for contact centers looking to automate and improve the customer experience while lowering costs. The open architecture of the platform allows customers to integrate with existing solutions, making it a flexible choice for businesses looking to achieve real-world AI business outcomes.

Published on June 23, 2024