Question: Can you recommend a CX automation platform that integrates AI and data to enhance customer engagement and business results?

If you're looking for a broad CX automation platform that combines AI and data to drive customer engagement and business outcomes, Verint is a top choice. Verint's platform is designed to be flexible and modular, so you can add new capabilities as needed. Among its features are Da Vinci AI, an Engagement Data Hub for analyzing interaction data, Forecasting and Scheduling for predicting demand and scheduling employees, Quality and Compliance for ensuring good interactions, and a Coaching Bot to steer employee results. The platform has won plaudits from industry analysts including Gartner, Opus Research and IDC, so it's a good choice for contact centers trying to improve customer satisfaction and cut costs.

Another top contender is Genesys Cloud CX, an AI-infused contact center platform designed to deliver great customer and employee experiences across many touchpoints. Genesys Cloud CX features tools for omnichannel engagement, contact center optimization, end-to-end journey management and workforce engagement management, all infused with AI. The platform can help companies boost response rates, first-call resolution and agent productivity, and offers a scalable and customizable foundation for more than 8,000 companies in more than 100 countries.

Last, NICE CXone offers a full customer experience (CX) AI solution that offers personalized, connected and intelligent experiences across many touchpoints. This cloud-native platform combines deep CX capabilities, CX-optimized AI and unified interaction management. NICE CXone is designed for a wide range of industries, helping companies create stronger brand value, improve operational efficiency and deliver better customer experiences. The platform is designed to be scalable and secure, making it a good fit for contact centers and customer service teams.