Vergic

Vergic is a digital engagement platform that helps companies to enhance customer experience and revenue in digital channels. By understanding customer behavior, value and journey, the platform enables companies to deliver a more personalized and engaging digital experience to their customers.

Some of the key features of Vergic include:

• Chatbots: Embed any AI or bot service into the engagement flow.
• Messaging & Web Chat: Engage with customers through various IM apps.
• Digital Voice: Handle customer interactions through Webcall, Callback or phone.
• Digital Ecosystem: An open platform with APIs and plugins for custom integrations.
• Scheduled Web Meetings: Provide digital meeting calendars for authenticated customers.
• Digital Customer Journey Orchestration: Determine when, where and how to engage with customers.
• Advanced Collaboration Tools: Enhance online meetings with supporting tools, screen sharing and video and file sharing.
• Workforce Management: Manage agent skills and availability, case management and efficiency.
• Engagement Rule Engine: Segment site visitors in real-time and take action based on business goals.
• Quick Setup and Configuration: Quick setup options with customizable configurations.
• Cloud Service, On-Premise, or Dedicated Hosting: Scale setup with private environment options.
• Secure Visitor Authentication: Fully identify customers in a secure channel.

Vergic is designed to help companies address a common problem where customers are pulled out of their digital context into traditional channels like phone or email when they need help. By using AI and digital journey analytics, Vergic can determine customer intent and predict when proactive engagement is appropriate, ensuring that interactions are efficient and personalized.

The platform is applicable to a range of industries, including customer service, marketing, sales and the public sector. It is designed to improve customer satisfaction, increase sales conversion and lower service costs.

Pricing and solution packages are not publicly disclosed. Prospective customers should contact Vergic directly for more information.

Vergic's automation tools also enable the automation of parts or whole dialogs, freeing up human service agents to focus on more complex tasks. The tool supports virtual agents, AI and machine learning, and can integrate with other technologies through open APIs.

Vergic Engage is a platform that can be easily integrated by brands and organizations to engage with customers through AI/BOT-supported messaging and collaboration tools. This enables businesses to optimize their communication with online visitors, creating personalized and relevant dialogues that drive customer satisfaction and business results.

Published on June 24, 2024