If you're looking for a Vergic alternative, LivePerson is a good option. The conversational AI platform helps companies transition to digital-first customer interactions and can improve engagement and results. It offers features like routing voice calls to digital channels, reducing operating costs by 30%, and automating common customer intents. LivePerson also offers agents with rich tools and intelligence, which can cut agent churn by 50% and boost productivity by 25%.
Another option is MoEngage, an AI-powered customer engagement platform that optimizes interactions and personalizes experiences across multiple touchpoints. MoEngage offers customer insights and analytics, omnichannel communication, customer journey orchestration and AI-powered campaign optimization. It's designed to be scalable and secure, making it a good fit for enterprise brands across industries like financial services and e-commerce.
If you're looking for a platform geared more toward real-time interactions, check out Braze. Braze uses AI to manage personalized, real-time interactions across multiple channels, including email, mobile app, SMS and web messaging. It offers data activation, journey orchestration and cross-channel messaging, and is a good fit for industries like retail and finance. The platform is designed to be scalable and secure, with a focus on compliance with privacy and security regulations around the world.