Engati

Engati provides a conversational AI chatbot that can help businesses improve customer experience across multiple digital touchpoints. Engati caters to industries like e-commerce, logistics, edtech, healthcare and more, with solutions that are tailored to each industry.

The platform lets you build multilingual omnichannel interactions and supports a range of digital channels, including WhatsApp, Instagram and live chat. Engati also offers integrations with third-party services like Shopify. Among its features:

• Omnichannel Engagement: Manage conversations across multiple channels in one inbox.
• Low-code Bot Building: Use tools like eSenseGPT and Natural Language Processing to build your bot.
• Multi-lingual Conversations: Reach customers in their preferred language.
• Chatbot Training: Train and optimize your chatbot's responses.
• Integrations: Connect with third-party apps and CRMs.

Engati has a few pricing tiers:

• Ecommerce: ₹ 7000/ qtr (about $90 USD) for WhatsApp API and omnichannel inbox services.
• Ecommerce Accelerator: Includes Shopify/Woocommerce integration, Shiprocket integration, order notifications, and abandoned checkout automation.
• Growth: Starts at free and includes more advanced automation and analytics.
• Enterprise: Custom pricing for larger businesses with more complex needs.

Other features include:

• OneView Inbox: Manage omnichannel interactions with a single view of customer conversations.
• DocuSense: Use AI to answer complex customer questions.
• Live Chat: Automate some of the work while still offering a human touch in real-time conversations.

Engati can help businesses manage customer communications better, and it's got a range of industry-specific examples. Examples include WhatsApp chatbots, Instagram chatbots, e-commerce insights assistants and more.

If you want to improve customer experience and automate lead generation, Engati has a lot of tools to build and manage conversational AI.

Published on June 14, 2024