Question: Is there a conversational AI platform that offers industry-specific solutions for e-commerce, logistics, and healthcare?

For healthcare, Hyro is a robust platform for automating patient interactions, including answering frequently asked questions, managing prescriptions and scheduling appointments. It also integrates with tools like Epic EMR and Salesforce, giving you real-time visibility into call center performance and customer journey metrics. This can lead to better patient engagement and operational efficiency.

For e-commerce, DigitalGenius offers AI-powered customer service automation, including deep integrations with a range of platforms to rapidly respond to pre- and post-purchase questions. Visual AI for defect detection and generative AI for personalized interactions can also improve customer satisfaction and loyalty.

For omnichannel engagement across a range of industries, including e-commerce and logistics, Engati offers multilingual support and integrates with platforms like Shopify. Its features include low-code bot building, multilingual conversations and integrations with CRMs, and is a good option for businesses that want to simplify customer communications.

Finally, Gupshup has a broad conversational engagement platform for customer acquisition, marketing, commerce and support on 30+ messaging channels. Tailored solutions for industries like retail and healthcare can help businesses maximize customer lifetime value and optimize service costs.