Hyro

Hyro uses conversational AI to free staff from repetitive calls and messages, improve customer satisfaction and internal efficiency. It automates workflows, answering up to 85% of patient interactions from start to finish, deflects password reset calls, and automates scheduling.

Hyro offers a range of features for healthcare systems and organizations:

• FAQ Resolution: Automates answers to common patient questions.
• IT Help Desk: Handles technical issues quickly.
• Smart Routing: Routes complex calls to the right agents.
• Physician Search: Gives staff access to physician information.
• Rx Management: Automates prescription refill and pharmaceutical information.
• Conversational Intelligence: Offers real-time insights into call center performance and customer journey metrics.

Hyro's AI assistants are designed to prioritize patient safety with explainability, control and compliance. Hyro's AI assistants can integrate with tools like Epic EMR and Salesforce to give staff access to patient data and scheduling.

Customer testimonials show impressive results, including a 40% goal completion rate, 95% self-service rate and 47% conversion rate. Hyro says its AI has a 98% accuracy rate for answering patient questions.

Pricing isn't clear, but you can schedule a demo to learn more about Hyro's services. The company's platform is geared for healthcare organizations that want to optimize their call center operations, cut operational costs and improve patient engagement.

Published on June 13, 2024