Question: Is there a platform that offers smart routing and FAQ resolution for healthcare organizations?

If you're looking for a platform that handles smart routing and FAQ resolution for healthcare providers, Hyro is a top contender. Hyro is a conversational AI-powered system that helps improve customer satisfaction and operational efficiency. It automates up to 85% of patient interactions, including answering FAQs, scheduling, and IT help desk calls, while smartly routing complex calls to the right agents. Hyro also integrates with popular tools like Epic EMR and Salesforce, giving you real-time visibility into call center performance and customer journey metrics.

Another top contender is Suki, an AI-powered voice assistant that frees clinicians to spend more time with patients by automating administrative tasks. Suki features like ambient note generation, dictation, code suggestions and question answering can cut documentation time and boost productivity. It integrates deeply with major EHR systems and is certified to meet HIPAA and SOC2 standards, so it's a secure option for health care organizations.

If you're looking for a broader approach to optimizing patient flow and operations, Qventus could be a good fit. The company's platform combines AI and machine learning to optimize patient flow, automate tasks and forecast operational bottlenecks. It can integrate with multiple EHR systems and has been shown to improve operational efficiency and reduce manual work, so it's a good option for health care providers.

Last, consider Klara, which centralizes communication channels and automates outreach workflows to better engage patients. Klara offers multichannel engagement, intelligent message routing and shared inboxes, all while ensuring HIPAA compliance. It can integrate with several EHR systems and has been shown to reduce phone calls and free up health care professionals' time, leading to better patient experiences.