QLess

QLess is a cloud-based customer engagement platform that can help businesses provide better customer experiences by shortening wait times and improving operations. With the help of AI technology, QLess offers real-time notifications and reminders to customers, letting them join virtual lines, schedule appointments and get updates on their visit status. The platform is designed to be a single engagement system for walk-ins, appointments, virtual and callback services.

Among the features of QLess are:

• Virtual Wait Lists: Customers can join a line from their phone, with updates on their mobile device and no need to wait in person.
• Appointment Scheduling: Customers can book and manage appointments, with options like first available and location-based scheduling.
• Callback Queueing: Customers are called back when it's their turn, so they don't have to spend time on hold and employees can work more efficiently.
• Virtual Meetings: Customers can meet remotely, saving them time and allowing employees to work from anywhere.
• Multi-location Load Balancing: Customers are steered to busy locations, balancing wait and drive times with map recommendations.
• Live Insights: Businesses can see real-time information about key service metrics, such as the number of customers served, wait times and service bottlenecks.
• Customer Analytics: Businesses can see how customers are satisfied with different teams, locations and services.
• Employee Analytics: Businesses can see how productive, efficient and idle employees are, and can optimize team performance.
• 2-Way Communication: Customers get updates on wait times and visit-specific instructions through messaging.
• Capacity Planning: Businesses can ensure they have enough staff for critical services, predicting demand and optimizing schedules.
• Emergency Shutdown: Businesses can quickly shut down or redirect appointments in response to unexpected events.

QLess is geared for businesses like healthcare, higher education, DMV and government, where customer service can be critical. The company says its technology can improve customer satisfaction by reducing wait times and improving the overall experience.

Pricing isn't disclosed, but you can request a demo to see how the technology works and whether it's a good fit for your business. Case studies show substantial reductions in wait times and customer satisfaction improvements, so QLess is a serious option for businesses looking to improve their customer operations.

Published on June 27, 2024