Question: Can you recommend a platform that helps reduce wait times and improves customer satisfaction in service-based industries?

QLess is a cloud-based customer engagement platform that uses AI to reduce wait times and run operations more efficiently. It can offer virtual wait lists, appointment scheduling, callback queuing and real-time notifications to customers. That can make the customer experience much smoother and keep customers better informed, and it's a good fit for businesses like health care and government.

Another strong contender is Engageware, an AI-based customer engagement platform designed to provide a good customer experience in a variety of industries, including financial services, health care, education and retail. Its virtual assistant handles more than 98% of routine questions, freeing up employees and improving employee productivity. That can lead to big improvements in customer satisfaction and operational efficiency.

If you're looking for an all-in-one solution, Kustomer is an omnichannel CRM platform with AI-based automations to help you provide better customer service. It includes proactive support, business process automation and advanced analytics that can help you cut support volume and respond faster. That makes it a good fit for companies of all sizes looking to improve customer satisfaction and agent productivity.