Zoom Virtual Agent

Zoom Virtual Agent is an AI chatbot that can help contact centers become more efficient and lower costs by quickly and accurately resolving customer problems. The chatbot uses machine learning technology to help customers find answers on their own, taking the load off support teams. Natural language processing technology helps the AI understand what customers need, giving them the most relevant answers.

Other features include actionable analytics to help optimize product and support operations, the ability to deliver personalized experiences across multiple channels and languages. The chatbot operates 24/7 and can be integrated with Zoom Contact Center and with third-party CRM software like Zendesk and ServiceNow.

Zoom Virtual Agent can lower ticket volumes by handling simple issues and letting live agents handle more complex problems. Customers get faster time-to-value with rapid deployment and shorter handle times.

The AI chatbot is designed to improve customer support with:

• Fast and accurate answers: Reducing the time it takes to resolve customer issues.
• Personalized experiences: Creating customized flows and messages based on user profiles or data attributes.
• Guiding users to the correct channel or support agent: Ensuring efficient handoffs when necessary.

Integration with CCaaS and CRM software links the chatbot to other tools for a more unified support experience. By automating mundane tasks and answering common questions, Zoom Virtual Agent can help optimize contact center operations and free up resources.

Zoom Virtual Agent is for businesses that want to improve their customer support while improving efficiency and lowering costs. It's particularly useful for companies with high ticket volumes or that want to modernize their support operations.

Published on June 25, 2024