Question: Is there a chatbot that can integrate with my existing CRM software and contact center platform to streamline support operations?

Ultimate is an all-purpose customer support automation platform that uses generative AI to handle more than 60% of support requests on multiple digital channels. It comes with tools like UltimateGPT for answering frequently asked questions, Dialogue Builder for custom dialogues, and Backend Integrations for personalized follow-ups. Ultimate can connect to any CRM with one-click connections and API integrations, making it a good option for automating mundane tasks and scaling support operations.

Another powerful option is the Zoom Virtual Agent, an AI-powered chatbot that can help your contact center be more productive and lower costs by quickly resolving customer issues. It integrates with Zoom Contact Center and major CRM providers, offering 24/7 support and personalized interactions across multiple channels. That can help dramatically lower ticket volume and free up live agents for more complicated issues.

If you want something more customized, LivePerson offers a conversational AI platform designed to modernize legacy call centers. It can route voice calls to digital channels, automate common customer intents, and analyze omnichannel conversation data to better understand customer needs. LivePerson is designed to improve agent productivity and customer satisfaction, so it's a good option for companies that want to move to digital-first interactions.