LiveHelpNow

LiveHelpNow offers a range of support solutions to help you and your employees work more efficiently. The platform includes a range of tools for customer support, lead generation and IT help desk operations, so you can get the most out of your customer interactions.

Some of the key features of LiveHelpNow include:

• Custom GPT-Powered AI Chatbot: Trained on your data to give the most relevant and helpful answers.
• Omni-Communications: Manage customer communications across multiple channels, including SMS, email, live chat and more.
• Support Ticket Management: Organize and respond to support requests in the most efficient way possible.
• Insights and Analytics: Reports and dashboards provide insights into agent performance and customer behavior.
• Unified Inbox: A centralized workspace to manage all customer communications and convert them into support tickets.
• Conversion Tracking: Track sales conversions from different communication channels.
• Security: Secure sharing and receiving of sensitive data, such as PCI and HIPAA.

LiveHelpNow is designed to be flexible and adaptable to a variety of industries, including e-commerce, higher education and small to medium-sized businesses. The platform also integrates with existing tools like CRM, CMS and social media.

A 30-day free trial is available for interested users. LiveHelpNow offers free training and onboarding to ensure a smooth transition and to help you get the most out of their tools.

Customer reviews praise LiveHelpNow for improving customer satisfaction and overall customer experience. For example, CPAP.com saw a 15% increase in customer satisfaction scores after using LiveHelpNow's post-chat surveys and shorter response times. Other customers have praised the platform's easy installation and user-friendly interface.

LiveHelpNow is designed to help businesses tame help desk chaos and improve customer support with modern AI and omnichannel communication tools. With a full suite of support solutions, the platform empowers businesses of all sizes to deliver amazing customer experiences and drive revenue.

Published on June 26, 2024