Comm100

Comm100 is an omnichannel communication platform that enables businesses to engage with customers across multiple touchpoints. This all-in-one platform combines live chat, bots, automation, email, and more to provide a personalized and seamless communication experience.

Some of the key features of Comm100 include:

• Live Chat: Engage with customers and improve satisfaction with enterprise-class features and flexible integrations.
• Bots & Automation: Automate more than 80% of queries with Custom Answers and Generative Answers Chatbots to maximize efficiency and cut costs.
• Ticketing & Messaging: Manage multiple channels in one system, including email, social media, messaging, and SMS.
• Knowledge Base: Provide customers with fast self-service options and agents with easy-to-find resources.
• Queue Management: Optimize the queueing experience to minimize wait times and improve customer satisfaction.
• Outreach: Reach customers with two-way conversational messaging at scale.
• Voice: Enhance customer conversations with digital voice solutions.
• Booking: Schedule meetings with customers with integrated appointment scheduling.

Comm100 also offers robust security and privacy controls, including compliance with industry standards such as SOC 2 Type II, ISO 27001, HIPAA, and more.

The platform is designed to help businesses strike the right balance between human and bot interactions, ensuring personalized interactions while maintaining efficiency and scalability. Comm100 is well-suited for industries like higher education, banking, healthcare, insurance, and government, with customized solutions for each industry.

Customers have seen significant improvements in customer satisfaction and support capacity, with one customer reporting a 90% resolution rate using the chatbot feature. The platform is updated regularly to incorporate the latest AI and Gen AI technology, so customers can stay ahead of the curve in their customer engagement strategy.

Comm100 is ideal for businesses looking for a comprehensive and customizable omnichannel communication platform that unifies multiple channels and tools into one platform.

Published on June 25, 2024