Question: Do you know of a customer engagement platform that offers customizable ticketing and messaging systems for multiple channels?

If you're looking for a customer engagement platform with customizable ticketing and messaging systems for multiple channels, Comm100 is an excellent option. It centralizes customer engagement across live chat, bots, automation, email, and more. Comm100 features robust ticketing and messaging management, a knowledge base, and customizable queue management, all while ensuring compliance with industry standards. It is particularly well-suited for higher education, banking, healthcare, insurance, and government sectors.

Another standout platform is Gupshup, which supports customer interactions across pre-purchase, in-purchase, and post-purchase stages. It offers AI-powered chatbots on over 30 messaging channels, including WhatsApp and Google's Business Messages. Gupshup's features such as Bot Studio for custom conversational journeys and Agent Assist for agent productivity make it a robust choice for businesses aiming to maximize customer lifetime value and lower service costs.

For a comprehensive solution, consider Glassix, which combines AI-powered customer support with omnichannel ticketing. It features a unified inbox, real-time conversation routing, and cross-channel continuity. Glassix supports multiple communication channels and includes a mobile app for on-the-go responses, making it suitable for industries like fitness, hospitality, and travel.

If you need an advanced conversational CRM, Haptik might be the right fit. It uses Generative AI to manage the customer lifecycle, offering tools like Gen AI Web Q&A for quick support and Gen AI Sales Assistant for personalized buying guidance. Haptik supports multiple channels such as WhatsApp, Instagram Direct, and Google Business Messages, and provides enterprise-grade security and cost optimization features.