Khoros

Khoros marries generative AI with data and automation to deliver personalized support experiences for customers. The platform provides a single destination for customers to ask questions and get personalized answers from a digital concierge, powered by generative AI, self-service knowledge and live agent support.

Khoros offers a variety of features to help improve customer support:

• Unified Support Interface: A digital concierge that combines AI bots, self-service knowledge and live agent support.
• Generative AI Integration: Securely integrate your preferred AI models to enable multi-modal conversations, continuous learning and content creation.
• Omnichannel View: Give agents a single view of the entire customer interaction history and context, with access to AI-recommended recommendations and knowledge.
• Conversation Analysis: Get a deeper understanding of every customer conversation with an AI-powered dashboard and discovery tool.
• Service and Marketing Insights: Give service and marketing teams the ability to turn AI insights into actionable content.

Some of the key results customers have seen with Khoros include:

• Average ROI of 403%: Over a three-year period, customers typically see a strong return on investment.
• Three months to payback: The average time for customers to see a return on their investment.
• 500+ million customer savings: Aggregated savings through contact avoidance.
• 1.8 billion community site visits per year: Powered by Khoros, showing its scale.

Khoros is built for large enterprises, with industry-specific guides for financial services, retail and e-commerce, telecommunications and high tech. It also offers dedicated solutions for service, communities and social media management, so businesses can customize their support and engagement strategies to meet their unique needs.

For example, Khoros Service offers strong automation and digital service, letting companies improve support while lowering costs. Khoros Communities offers the software and expertise to build world-class communities faster and more efficiently. Khoros Social Media Management streamlines social media strategy for big brands, consolidating global accounts, campaigns and teams into one place.

Khoros stresses the use of safe and responsible AI practices, including training and generative AI settings, supervised learning, data protection, control over AI output and bias avoidance. This means businesses can ensure their AI deployments are in line with their brand voice and guidelines while minimizing potential risks.

Ultimately, Khoros helps businesses deliver seamless and efficient support experiences that meet customers' increasing expectations for digital-first, omnichannel engagement without sacrificing quality or resources.

Published on June 23, 2024