Question: Is there a customer support platform that offers omnichannel view, conversation analysis, and AI-driven insights for service and marketing teams?

Khoros offers a personalized support experience with generative AI and a single support interface. It's got omnichannel view, conversation analysis and AI-powered insights for service and marketing teams. The platform is designed to increase efficiency and quality of customer interactions, with big returns on investment and cost savings.

Netomi is another strong option, with real-time omnichannel intelligence and goal-based generative AI. It automates support work while protecting brand reputation and security, with features like proactive, predictive and preemptive care. Netomi fits into existing agent desks and CRM systems, with a high 90% resolution rate and big cost savings.

LivePerson is a conversational AI platform for digital customer interactions and improving operations. It can analyze omnichannel conversation data and use large language models for conversational insights. LivePerson can help companies cut costs and improve customer satisfaction, making it a good option for modernizing your contact center.