Decagon

Decagon offers an enterprise-grade generative AI solution for customer support that empowers companies to efficiently handle complex customer requests and questions. The platform uses large language models to produce human-like and accurate responses, without the need for decision trees or canned answers.

Decagon's solution includes:

• Always Online: Ensuring AI support agents are always available for customers.
• Fully Generative: 100% generative responses and actions to serve customer requests.
• Constantly Learning: Continuously learning from interactions to improve AI performance.
• True Auto-resolution: Automatically resolving customer issues without human intervention.
• Seamless Integrations: Zero-lift integration with existing tools and data sources to unlock the full potential of the AI.
• Agent Assistance: Supercharging human agents by handling routine tasks and learning from their interactions.
• AI-Powered Insights: Spotting themes, flagging anomalies, and unlocking insights from customer conversations.

Decagon's AI support agents can handle tasks like answering customer questions, processing refunds, and postponing shipments by integrating with existing workflows. This gives customer support leaders better visibility and control over their operations and the ability to proactively meet customer needs.

Case studies demonstrate the effectiveness of the platform in automating tickets, integrating with internal systems, and providing high-quality support to customers. For example, Bilt uses Decagon to automate tickets and free up their team, while Fourthwall uses Decagon as an always-online support agent to support creators.

Decagon takes security seriously, hosting production services on leading cloud infrastructure providers like Amazon AWS and using strong cryptographic controls, web application firewalls, and regular vulnerability scanning. They also have audit logs, single sign-on, and 2-factor authentication to ensure secure access.

Use Decagon to turn your customer support operations into a growth engine, scaling revenue without scaling headcount. Learn more or schedule a demo on their website.

Published on July 2, 2024