If you're looking for a platform that fits into your existing workflow and tools, My AskAI is a good choice. The customer support tool connects to live chat services like Intercom, Zendesk or HubSpot and deflects up to 75% of support requests. It has features like automated content integration, instant verified AI answers, customizable chatbots and multi-channel support. The tool is designed to lower support costs without negatively impacting customer satisfaction and offers tiered pricing, including a free version and an Enterprise Plan for custom support.
Another good option is Intercom, an AI-first customer service platform that includes an AI-powered inbox, AI-powered copilot and agent, tickets, phone support, help center and omnichannel support. Intercom learns from every customer conversation, getting better and better over time. The platform is for businesses of all sizes and offers three pricing tiers, with a 14-day free trial.
For a more complete solution, Zendesk could be a good choice. It offers AI Agents to assist human agents, AI-powered Workforce Management and AI-based Quality Assurance. Zendesk supports text, mobile, phone, email, live chat and social media interactions, and is designed to deliver faster, more personalized interactions. It's designed to scale and be customizable, so it's good for businesses of all sizes.
Last, Forethought is worth a look. This AI-powered customer support tool automates mundane work and boosts resolution rates. It integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow and offers tools like Solve for automated responses, Triage for intent assessment and Assist for AI-generated ticket summaries. Forethought promises big returns on investment and better productivity.