Intellecta

Intellecta's AI-powered customer experience tools are designed to engage customers at every touchpoint of their journey. This platform answers customers 24/7 in any language through chat, social media or email to help businesses seize sales opportunities they might otherwise miss.

Intellecta is designed to dramatically improve the customer experience in e-commerce. It uses GPT models to answer customer questions across multiple channels. Some of its features include:

• GPT-Powered Replies: Answers customer questions about product information, returns, exchanges, pre-sales and FAQs.
• Content Moderation: Automatically likes, responds to comments and DMs, and moderates by flagging and removing negative comments on social media.
• Insights Extraction: Offers real-time insights from social networks, email and chat to see how customers are interacting and identify trends and issues early.

The platform is trained on a company's data and continuously updates its knowledge. Users can upload files and input data directly to ensure the knowledge is integrated correctly and customer support is accurate. Businesses can also customize the voice to fit their brand.

Pricing tiers accommodate different scale of operations:

• Starter: $99 per month (200 credits included, with each additional message costing $0.20). Good for companies that want to offload some work to AI.
• Enterprise: Custom pricing with additional features like sales campaigns, custom actions, custom agents and deep insights.

Intellecta integrates with leading e-commerce tools. Its AI is designed to increase customer satisfaction and self-resolving tickets. For more details, visit the Intellecta website.

Published on June 14, 2024