Question: I'm looking for an AI-powered tool that can help me respond to customer inquiries and moderate social media comments.

For an AI-powered tool to help you respond to customer inquiries and moderate social media comments, Intellecta is a great option. Intellecta provides 24/7 support across multiple channels, including social media and email. It uses GPT models to answer customer questions and offers content moderation features to manage social media interactions. The platform also offers real-time insights and customizes to maintain your brand voice, integrating with top e-commerce applications to improve customer satisfaction and autonomous ticket resolution.

Another option is helpix, an intelligent, automated customer service platform that responds immediately to customers across various channels like social media, email, and live chat in their native language. It combines multiple sources of information to train its AI and generate human-sounding answers, improving customer interactions and satisfaction through advanced NLU and omnichannel communication.

MetaDialog is also worth considering. It uses generative AI to automate customer support, offering fast information retrieval and accurate answers. The platform integrates with existing customer support software and supports multiple languages, making it ideal for businesses looking to improve efficiency and accuracy in customer interactions.

Finally, Ada offers AI-driven customer service automation, letting businesses resolve more than 70% of customer inquiries automatically. It integrates with existing knowledge sources and data systems to offer personalized responses across multiple channels, including social media, email and phone. Ada's features include automated resolution measurement, AI coaching and multi-language support, so it's a flexible and scalable option for improving customer satisfaction and reducing operational costs.