AptEdge

AptEdge offers AI-powered customer service solutions that turn apps into answers for support agents. The platform uses Generative AI (GPT) to automate and augment support, increasing productivity and customer satisfaction.

AptEdge solves a number of common customer support problems, including:

• Preventing Escalation: GPT-powered answers prevent escalation up to 35%.
• Ticket Volume Reduction: Automated answers result in 30% more agent productivity.
• Improved Resolution Time: First contact resolutions and average handle time improve 40%.
• Improved CSAT: Smarter agents mean better customer experiences.

AptEdge features include:

• GPT Answer Engine: Instant answers for immediate tier 1 resolution.
• Edge Automation: Automate and deflect repetitive support issues for increased productivity.
• Predictive Analytics: Accurate answers to improve first contact resolutions and average handle time.

The platform integrates with popular tools like Salesforce, Zendesk, and ServiceNow, so it's easy to plug into existing workflows. AptEdge is easy to use, working out of the box and ready in minutes.

AptEdge's technology is designed to improve customer support operations by providing fast and accurate answers, reducing the need for additional agents, and improving overall efficiency. It's geared for large enterprises, helping teams cope with the challenges of high call volume, employee turnover, and increasing customer expectations.

With generative AI, AptEdge streamlines customer support, letting agents focus on high-value work and delivering better customer experiences.

Published on June 9, 2024