Question: I'm looking for a solution that reduces ticket volume and increases agent productivity in customer support operations.

Zendesk is a full-featured customer service software that uses AI to personalize interactions across text, mobile, phone, email, live chat and social media. Among its features are AI Agents that augment human agents, AI-powered Workforce Management to optimize staffing, and AI-based Quality Assurance to score interactions. It's designed to scale and customize for businesses of all sizes.

Another top contender is Forethought, which automates mundane work and boosts resolution rates with tools like Solve for automated responses, Triage for assessing intent and routing, Assist for AI-generated ticket summaries, and Discover for workflow optimization. Forethought integrates with top helpdesks and has shown strong returns on investment, so it's a good choice if you want to boost productivity and cut support costs.

AptEdge is an AI-powered solution that uses Generative AI (GPT) to automate support work, offer quick answers and deflect repetitive issues. Features like Predictive Analytics and Edge Automation help improve first contact resolution and average handle time. AptEdge is geared for big businesses that need to handle large call volumes and employee turnover while improving customer satisfaction.

Ada is a flexible AI-powered platform that replaces conventional chatbots with AI-powered customer service, resolving more than 70% of issues on its own. It can integrate with existing knowledge bases and support multiple languages, and it offers voice and email automation, AI coaching and multichannel support. Ada has shown strong results in boosting automation rates and lowering operational costs, so it's a good choice for many industries.