Ultimate

Ultimate is a customer support automation platform that uses generative AI to help companies scale and optimize customer service. By automating more than 60% of support requests across multiple digital channels, Ultimate helps businesses deliver a better customer experience, improve efficiency and increase agent productivity.

Ultimate includes several features to make automation possible:

• UltimateGPT: A generative AI bot that can be deployed in minutes to handle FAQ-style questions and improve first-touch resolution.
• Dialogue Builder: A no-code interface for creating custom dialogues to handle more complex customer questions and escalate to agents when necessary.
• Backend Integrations: Allows for personalized responses based on back office software information and authenticates customers for better CSAT.
• Analytics Suite: Offers insights into escalation attempts, conversation drop-offs and areas to optimize dialogue flows.

The platform is designed to integrate with any CRM, with one-click connections and API integrations for quick setup and deeper integration. That means businesses can automate sophisticated use cases and scale support operations more easily.

Ultimate is well suited for companies that want to:

• Automate routine tasks so agents have more time for complex issues
• Improve customer satisfaction with faster response times and personalized interactions
• Improve operational efficiency and generate direct revenue through automation
• Expand support to new markets and geographies with multilingual support

Pricing is not disclosed, but customers can contact the Ultimate team to discuss specific requirements and implementation costs. With its full-featured interface and flexible integration options, Ultimate is a good fit for businesses of all sizes looking to modernize their customer support.

Published on June 21, 2024