Question: Can you recommend a customer support automation platform that integrates with my CRM and improves agent productivity?

Ultimate is a good option, using generative AI to automate more than 60% of support requests across multiple digital touchpoints. It includes UltimateGPT for FAQs, Dialogue Builder for custom dialogues, Backend Integrations for personalized responses, and an Analytics Suite for optimizing conversation performance. With one-click connections and API integrations, Ultimate connects to any CRM and automates repetitive tasks, increases productivity and expands support to new markets.

Another option is Ada, which replaces traditional scripted chatbots with AI-powered customer service. Ada connects to existing knowledge bases and other key business systems to deliver personalized responses, supports more than 50 languages, and offers automated resolution measurement and AI coaching. The platform has been shown to increase customer satisfaction, lower operational costs and improve the overall service experience, and is used in many industries.

Zendesk is a full-featured customer service software that personalizes interactions across text, mobile, phone, email, live chat and social media with AI. Its AI Agents and AI-powered Workforce Management tools optimize team productivity and measure interaction quality. With flexible workflows and customizable options, Zendesk is adaptable to businesses of all sizes, and offers a strong return on investment with a payback period of just two months.

Forethought offers a variety of AI-powered tools, including Solve for simple questions, Triage for intent assessment, Assist for AI-generated ticket summaries, and Discover for workflow optimization. It integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, and promises a high return on investment and major support cost savings, making it a good fit for e-commerce, SaaS and FinTech businesses.