Algomo

Algomo also offers AI Agents that automate and personalize customer interactions, turning prospects into customers and delivering top-notch support. These agents can connect to live data, communicate with each other and reason like humans.

Among Algomo's features:

• AI Chatbot: Automatically answers up to 85% of repetitive questions, freeing your team from ticket volume, with a one-click tracking code installation and built-in desktop and mobile tracking.
• Live Chat with Human + AI: Offers a more efficient service experience with AI triage and seamless escalation of complex cases to your support team.
• Personalized Interactions: Offers the right content to the right customer, asks follow-up questions and communicates in more than 100 languages.
• AI Helpdesk: Increases productivity with an 85% AI automation rate, freeing up agents to handle more complex issues.
• Messenger & Omnichannel: Supports customers on their preferred channels, including email, Slack, CRM and social media.
• Integrations: Integrates with Shopify, Hubspot, Slack and Google Analytics to extend functionality.

Algomo is geared for e-commerce, travel and SaaS businesses, with features customized for specific industries. For example, in travel, Algomo can automatically answer common questions like check-in times and help travelers with information from sources like Airbnb. In e-commerce, it can offer personalized product recommendations and real-time order updates.

Customer case studies show how Algomo automates customer support and speeds up response times. For example, Nina Care said 96% of customer inquiries were fully automated and 95% of chatbot answers were rated good by visitors. Basenode said it achieved an 85% AI automation rate, meaning human agents were only needed in a small fraction of cases.

Pricing isn't clear, but Algomo offers a free trial period for new customers to try its features. If you're looking to better engage with customers and support them, Algomo offers a powerful AI foundation for your service operations.

Published on June 14, 2024