Question: Is there an AI-powered helpdesk that can automate repetitive tasks and free up human agents to focus on complex issues?

If you're looking for an AI-powered helpdesk that can automate mundane tasks and let human agents concentrate on more complex issues, Forethought is a good option. The platform automates common questions with Solve, determines customer intent with Triage, helps agents with AI-powered summaries and recommendations with Assist, and helps optimize processes by analyzing unstructured data with Discover. It can be integrated with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech businesses.

Another good option is Zendesk, which has AI Agents to handle customer requests and AI-powered Workforce Management to optimize staffing levels. It also has AI-based Quality Assurance and Personalization integrations to ensure a unified customer service experience. Zendesk is designed to be flexible and adaptable, so it's a good fit for companies of all sizes.

Helpshift is another all-in-one customer service option. It has AI-powered tools like Self-Help AI, Language AI and Managed AI Workflows to improve customer support. It also has AI-powered article recommendations, guided service and a suite of analytics tools to help you understand what customers and agents are doing. It can help reduce support costs and improve agent efficiency.

If you need something more flexible and adaptable, check out ASAPP. The company's platform combines automation with real-time guidance to improve agent productivity and CSAT. ASAPP's features include generative automation and interaction intelligence to ensure compliance and deliver exceptional customer experiences at scale. Its flexibility means it can be used for a variety of contact center needs.