BoldDesk

BoldDesk is an all-in-one help desk software that uses AI and workflow automation to help you run your customer support operations more efficiently. The software is designed to resolve 70% of customer issues automatically, so both agents and customers have a better experience.

With BoldDesk, you can manage all your support needs in one place, including ticketing, knowledge base, task management, and AI copilot features. The AI copilot uses generative AI to help you respond to customers faster with suggestions, grammar checks, and translations. It also summarizes previous conversations so you can understand the context and offers relevant solutions from the knowledge base.

Some of the key features include:

• Ticketing: End-to-end ticketing system to manage your support team.
• Knowledge Base: Self-service portal for customers to find answers.
• Task Management: Create and manage tasks related to the resolution of tickets.
• Workflow Automation: No-code automation to automate repetitive manual tasks.
• AI Copilot: Reduce support volume with automation, instant insights, and reply assistance.
• Mobile App: Serve customers from anywhere with iOS and Android apps.
• Reporting and Analytics: Built-in reports and dashboards to track performance.
• Customization: Rebrand the help center, customize ticket forms, and map to a custom domain.
• Integrations: Integrate with your favorite tools and apps.

BoldDesk is great for businesses of all sizes, offering a cost-effective and efficient support system. Its features encourage collaboration, automation, and customization to meet the needs of your business. The platform also supports multilingual help desks, making it a great option for businesses that operate globally.

Pricing is not clearly listed, but a 15-day free trial is available, so you can try the software without requiring a credit card and with easy setup. Overall, BoldDesk helps teams be more productive and provide better customer service by automating repetitive tasks and providing advanced AI-powered tools.

Published on June 11, 2024