Question: I'm looking for a help desk software that can automate most of my customer support tasks, can you suggest one?

If you're looking for a help desk software that can automate much of your customer support work, Ultimate is a good option. The platform, which uses generative AI, automates more than 60% of support requests across multiple digital channels, freeing up agents to focus on higher-level work. It includes tools like UltimateGPT for answering FAQ-style questions, Dialogue Builder for custom dialogues and an Analytics Suite for optimizing conversation performance. The platform also integrates with any CRM with one-click connections and API integrations, making it a good option for automating mundane work and scaling support operations.

Another option is Forethought, an AI-powered customer support platform that automates mundane work and boosts resolution rates. With tools like Solve for automated responses, Triage for evaluating customer intent and Assist for AI-generated ticket summaries, Forethought lets agents focus on higher-level work. It integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, and is a good option for e-commerce and SaaS companies.

Ada is another option, offering AI-powered customer service automation that replaces canned chatbots. The platform integrates with existing knowledge bases and data from other business systems to offer personalized responses. Among its features are voice and email automation, support for multiple languages, automated resolution measurement and AI coaching. Ada is good for a range of industries, helping companies improve customer satisfaction and lower operational costs.

Last is BoldDesk, an all-in-one help desk software that uses AI and workflow automation to improve customer support operations. It includes an end-to-end ticketing system, knowledge base, task management and AI copilot for agents. The software offers multilingual help desks and integrates with favorite tools and apps, making it a good option for companies of all sizes looking to increase productivity and improve customer service.