Freshservice

Freshservice is an intuitive IT help desk with plenty of AI-powered tools, and it's easy to get started. It helps you streamline your IT work and automate mundane questions and tasks so your staff can focus on higher-level work. Freshservice is designed to make IT service management easier and more efficient for companies of all sizes.

Among its features:

• AI-powered Automation: Automate tasks and workflows with Freddy AI to free up time and increase productivity.
• Omnichannel Support: Manage tickets, emails and other channels in one place.
• IT Service Management: Manage services with AI and automation for better efficiency.
• IT Operations Management: Manage and collaborate on IT problems with AI help.
• IT Asset Management: Track hardware, software and SaaS with an automatically updated CMDB.
• Integrations: Connect to Microsoft Teams, Slack, Device42, Zoom and AWS and other tools.

Freshservice is geared to address common IT service management pain points, providing a single platform to manage operations. It's designed to free up time and eliminate repetitive work, making it a good choice for companies trying to modernize their IT operations. The tool is good for companies that want to improve productivity, cut costs and boost employee and customer satisfaction.

Pricing isn't clearly disclosed, but you can sign up for a 14-day free trial to try the tool and see how it works.

Published on June 24, 2024