Freshservice Alternatives

If you're looking for a Freshservice alternative, Freshworks is another top choice. Freshworks is a suite of business software designed to boost productivity and employee engagement for customer service, IT and sales teams. With AI automation, omnichannel support and a variety of collaboration and proactive insight tools, Freshworks can help you cut manual labor and focus on better customer relationships. It also offers a 14-day free trial so you can try it out.

Another good option is ServiceNow. This enterprise software is designed to modernize service management across many areas, including IT, customer service and operations. ServiceNow uses AI, Generative AI and intelligent chatbots to increase productivity and efficiency. It has a broad range of features including IT Service Management, IT Operations Management and IT Asset Management, so it's a good option for companies of all sizes.

SysAid is another alternative worth considering. This all-in-one IT Service Management platform uses AI to automate service delivery and improve end-user satisfaction. With features like an AI-powered chatbot, automated ticket categorization and workflow automation, SysAid streamlines operations and improves the service desk experience for agents and end-users. It also offers advanced customization and integration options, including Microsoft Teams integration.

If you're looking for a more specialized customer support platform, Forethought offers AI-powered tools to automate mundane tasks and optimize workflows. With features like Solve for simple questions, Triage for intent assessment, and Assist for AI-generated summaries, Forethought is designed to increase resolution rates and lower support costs. It integrates with popular helpdesks like Zendesk and ServiceNow, so it's a good choice for e-commerce and SaaS companies.