OptimumDesk

OptimumDesk is a comprehensive IT full-service management platform designed to help managed service providers (MSPs) to increase business efficiency and performance. With the power of Artificial Intelligence (AI), OptimumDesk offers a variety of solutions to manage IT infrastructure, automate service delivery and increase productivity.

Some of the key features of OptimumDesk include:

• Autonomous Service Delivery: AI-based robot, Adam Intop, autonomously resolves up to 60% of user requests, so technicians can focus on more complex tasks.
• IT Asset Management: Manage and monitor IT assets, protect data, optimize consumption and track costs.
• Customer Interaction and Endpoint Management Software: User-friendly interface for real-time support and quick solutions.
• Data Loss Prevention and Privacy: Advanced security features to protect data and prevent loss.
• Proactive Network and Device Monitoring and Management: Monitor and manage IT infrastructure proactively to prevent issues.
• IT Service Management: Manage and optimize IT services comprehensively.
• Remote Monitoring and Management: Monitor and manage IT infrastructure remotely.
• Software Asset Management: Manage and optimize software assets.
• Energy Saving Management: Optimize energy consumption and reduce costs.
• Device Loss and Theft Protection: Protect devices from loss and theft.
• Automated Security and Penetration Testing: Automate security testing to identify vulnerabilities.

These services are all part of a single platform, offering a flexible set of 14 modules for full-service management. The platform is designed to increase customer satisfaction, service availability and productivity while decreasing risks and costs. The AI-based capabilities, such as Adam Intop, greatly improve service delivery by automating routine tasks, so technicians can focus on more complex and high-value tasks.

Prospective customers can schedule a live demo to learn more about OptimumDesk and its features. Additionally, free trials are available for 30 days for several modules, including Autonomous Service Delivery, IT Asset Management and Remote Monitoring and Management. This will allow customers to test the platform and measure the benefits it brings to their organization.

Published on June 24, 2024