Question: Is there a platform that offers AI-based autonomous service delivery to resolve user requests and improve customer satisfaction?

Ada is an AI-powered customer service automation platform that replaces traditional chatbots with AI-powered agents. It can tap into existing knowledge bases and data from other business systems for personalized, accurate and safe answers to customer questions. With features like voice and email automation, multilingual support and AI coaching, Ada has shown strong results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.

Siena is an autonomous customer service platform that marries intelligent automation with human empathy to deliver personalized and efficient customer interactions. It supports omnichannel interactions, personalization and contextual awareness, which means faster response and resolution times. Siena integrates with help desks and ecommerce sites, automating tasks like order status and shipping updates, which can boost customer satisfaction and free up business resources.

If you want a more customizable option, Tiledesk is an AI-powered customer service platform that automates interactions with chatbots. It uses large language models, AI agent integration and can be integrated with existing technology stacks. With results including up to 90% customer satisfaction and 80% first contact resolution, Tiledesk is designed to improve customer service while offering flexible pricing options for different business needs.