PolyAI

PolyAI is a customer-led conversational platform for enterprise use, allowing companies to resolve more than 50% of calls and deliver a consistent brand experience. It uses sophisticated voice AI to answer complex questions, minimize wait times and improve customer satisfaction.

Some of the key benefits of PolyAI include:

• Voice Assistant: Answers customer calls in multiple languages, resolving their questions and engaging them with a lifelike, flexible and dynamic voice.
• Increased Capacity: Can handle higher call volumes without extra complexity, so you can resolve complex questions 24/7.
• Revenue Gains: Responds to all contacts immediately, so customers can engage and trust your business.
• Improved CX: Reduces wait times and misroutes, resulting in higher customer loyalty and CSAT scores.
• Happy Agents: Reduces expensive turnover, so agents can focus on meaningful work.
• Operational Excellence: Provides real conversation insights to identify problems, track progress and capitalize on business opportunities.
• Security: Offers 24/7 support, compliance certification and real-time analytics to meet security requirements in regulated industries.
• Integrations: Works seamlessly with existing technology stacks, including Amadeus Hospitality, Amazon Connect, Avaya and more.
• Data and Insights: Provides rich information about customer conversations, allowing you to optimize operations and automate more.

Some examples of PolyAI use cases include:

• Account Management: Update account information
• Authentication: Identify and verify customers
• Billing & Payments: Process payments over the phone
• Booking & Reservations: Automate reservation calls
• Call Routing: Route customers to the correct destination
• Troubleshooting: Walk customers through technical support
• FAQ: Answer common and not-so-common questions
• Order Management: Track orders and reschedule deliveries

PolyAI pricing is based on a per-minute usage model, which includes proactive performance optimization, maintenance and 24/7 support. You can schedule a personalized demo to see how PolyAI can help drive measurable business value.

Published on June 15, 2024