PolyAI Alternatives

If you're looking for another PolyAI alternative, Ada is a more mature AI-powered customer service automation platform. It replaces traditional chatbots with AI-powered agents that can handle more than 70% of customer service requests. With voice and email automation, multilingual support and AI coaching, Ada is designed to improve customer satisfaction and lower operational costs. It can be used in a variety of industries, so it's a good option for anyone looking to elevate their customer service.

Another good option is boost.ai. The company offers an enterprise-focused conversational AI platform that can handle high traffic volumes without breaking the bank. It can be integrated with existing systems and offers generative AI for more creative responses. Omnichannel support and 24/7 coverage are also built in. With a hybrid approach that combines human and virtual agents, boost.ai is designed to increase self-service rates and automate customer service while maintaining high-quality interactions.

If you want an omnichannel approach, you should also consider LivePerson. The company's platform is designed to help businesses move to digital-first interactions with customers, improving engagement and results. It spans the gap between legacy call centers and digital interactions, boosting agent productivity and delivering personalized customer experiences. LivePerson's features include routing voice calls to digital channels, automating common customer intents and analyzing conversation data to understand customer needs and preferences.

Last, Verloop.io offers a conversational AI platform for automating customer support. It personalizes and contextualizes interactions through automated chat and voice support, agent empowerment tools and multilingual support. With features like contextual conversations, live chat and NLP-powered FAQs, Verloop.io is designed to help businesses across industries improve response times, handle times and overall customer satisfaction.