Nextiva

Nextiva combines all conversations across the customer journey into one unified business communication platform for voice, video, chat, social media and email. The all-in-one solution is designed to help businesses connect, market, sell and service customers across all touchpoints, eliminating friction and increasing customer lifetime value.

Nextiva's platform includes a variety of features to help businesses manage customer interactions and improve operational efficiency. Some of the key features include:

• Agent Tooling: Generative AI knowledge base, secure payment agent assist, and automated dispositioning.
• AI Use Cases: Language detection, redaction, transcription, and summarization.
• Analytics: Reports with generic queries, real-time dashboards, and customizable widgets.
• Intelligent Routing: Situation and skill-based routing, robust ACD algorithms, and in-queue sidebar.
• Journey Orchestration: Supervisory outreach to visitors, workflow engine, and bot-to-agent-to-bot journeys.
• Outbound Dialing: DID number management, TCPA guardrails, and lead filtering.
• Workforce Engagement Management: Monitoring and coaching, quality monitoring surveys, and workforce scheduling.

Pricing for Nextiva's services will depend on the specific needs of the business. The basic package for the Customer Conversation Suite starts at $18.95 per user per month, while the Enterprise package starts at $32.95 per user per month. The Customer Experience Suite starts at $99 and $199 per user per month, with an optional package for digital marketing starting at $149 and $299 per month.

Nextiva's platform is designed for businesses of all sizes and industries, with the goal of delivering a cohesive customer experience across multiple touchpoints. By combining AI and automation, Nextiva enables businesses to personalize interactions, reduce churn and increase revenue. It also offers a range of integrations with popular CRM solutions and customer-facing apps.

Expect a high degree of customization, detailed analytics and sophisticated automation with Nextiva. The platform is designed to be flexible and adaptable to the needs of each business, making it a good fit for those looking for a comprehensive customer experience management platform.

Published on June 24, 2024