Question: I need a customer experience management platform that offers customizable analytics and workflow automation, can you find one that fits my needs?

If you're looking for a broad customer experience management platform with customizable analytics and workflow automation, Genesys Cloud CX could be a good fit. This AI-infused contact center platform lets companies create customer experiences across many touchpoints with omnichannel engagement, workforce engagement management and end-to-end journey management. Genesys Cloud CX's open CX platform and cloud foundation means flexible pricing, and more than 8,000 companies use it to try to get customers to respond and to get agents to be more productive.

Another contender is NICE's CXone, a cloud-native foundation designed to offer personalized, connected and intelligent customer experiences. It includes tools like AI for CX, unified interaction management, digital and self-service channels, and journey orchestration. The platform can help companies in industries like healthcare, retail and financial services build brand value and improve operations with its deep CX abilities and scalable architecture.

Verint is another option, with a customer experience automation platform infused with AI designed to improve customer engagement. Its tools include Da Vinci AI, an Engagement Data Hub, Forecasting and Scheduling, Quality and Compliance tools, and Channel Automation. Verint's platform is designed to reduce costs and improve customer satisfaction with sophisticated analytics and insights, making it a good fit for contact centers looking to automate and improve their operations.

If you prefer a more data-driven approach, Qualtrics offers an experience management platform that can offer insights across customer, employee and market research. With tools like Conversational Feedback, Manager Assist and Text Analytics Insights & Recommendations, Qualtrics helps companies turn data into personalized experiences to drive growth. Its flexible pricing plans can handle a wide range of programs and support complex data analysis to optimize customer and employee journeys.