NICE

NICE offers a broad Customer Experience (CX) AI platform designed to help businesses create strong, long-term relationships with their customers. The platform is designed to deliver personalized, connected and intelligent experiences across multiple touchpoints.

NICE's CXone platform orchestrates all customer interactions, using a cloud-native architecture that securely and rapidly scales. The platform brings together powerful CX abilities, including channels, data, applications and knowledge, to create a better customer experience. The built-in Enlighten AI, designed specifically for CX, helps businesses create more precise interactions with customers for employees, consumers and businesses.

Among the features of NICE's platform are:

• Interaction-Centric Platform: Manage customer interactions across channels with a unified, secure experience.
• Rich CX Capabilities: Bring together channels, data, applications and knowledge to deliver personalized customer experiences.
• AI Purpose-Built for CX: Use Enlighten AI to orchestrate exceptional experiences and customer interactions.
• Unified Interaction Management: Manage voice and digital interactions through a single platform.
• Digital and Self-Service: Provide smart self-service options to engage customers on their preferred channels.
• Journey Orchestration and Routing: Guide customers through seamless journeys across voice and digital channels.
• CX Analytics: Analyze customer interactions to uncover insights and optimize the customer experience.

NICE CXone pricing depends on the package you select. The Digital Agent package starts at $71 per month, the Voice Agent package is $94 per month, the Omnichannel Agent package is $110 per month, and suites like Essential and Core add more features starting at $135 and $169 per month, respectively.

NICE's platform is designed for a variety of industries, including healthcare, retail, financial services, insurance, telecom, travel and government. With a comprehensive and AI-powered CX solution, NICE empowers businesses to build their brand value, improve operational efficiency and deliver exceptional customer experiences.

Published on June 21, 2024