Question: I need a system that provides smart self-service options and guides customers through seamless journeys across different channels.

If you're looking for a system to offer smart self-service options and help customers navigate a frictionless journey across multiple touchpoints, Haptik is a great option. The platform, powered by Generative AI, offers a range of tools like Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized buying guidance, and Multi-Channel Support across WhatsApp, Instagram Direct, and more. Haptik enables businesses to generate leads, improve customer satisfaction, and increase operational efficiency, making it a powerful option for optimizing the customer lifecycle.

Another great option is Gupshup, a conversational engagement platform that automates customer acquisition, marketing, commerce, and support with AI-powered chatbots on more than 30 messaging channels. The platform's features include Bot Studio for designing custom conversational journeys, Agent Assist for boosting agent productivity, and Campaign Manager for planning multichannel campaigns. Gupshup spans the customer journey, so it's great for businesses that want to maximize customer lifetime value and reduce service costs.

For an enterprise-scale option, check out boost.ai. The platform offers AI chat and voice bots for personalized customer interactions and can handle high traffic volumes without a big price tag. Boost.ai comes with a drag-and-drop conversation builder, no-code abilities and a hybrid approach that combines human and virtual agents to boost self-service rates across channels.

Last, Ada offers AI-powered customer service automation, replacing traditional scripted chatbots with AI-driven service. Key features include voice and email automation, multilingual support, automated resolution measurement, and channel support across the web, mobile, social, SMS and phone channels. Ada has shown impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual savings, so it's a good fit for many industries looking to improve customer satisfaction and lower operational costs.