Glassix

Glassix is an all-in-one AI-powered customer support, omnichannel ticketing and chatbot software that helps businesses and small businesses to centralize and accelerate their communications. It's geared for companies and smaller businesses that want to personalize and automate interactions to keep customers happy by keeping conversations on track.

Glassix offers a unified inbox where all business communications take place, so agents can respond to customers regardless of the channel. The company's conversation routing engine assigns conversations to agents based on criteria set in advance, so each query is routed to the best person to handle it. That means a more omnichannel experience, with conversations that don't get lost or dropped as they move from one channel to another.

Glassix features include:

• Conversation Routing Engine: Dynamically route conversations to agents for efficient triage at scale.
• Cross-Channel Continuity: Ensure conversations are preserved and continue across channels and departments.
• Customer Conversation History: Show conversation history in a single panel across agents, chatbots and channels.
• Rich Media Sharing: Send videos, images, voice notes and documents digitally signed.
• Visual Chatbot Builder: Build no-code automated chatbot flows and deploy them to all channels with one click.
• Conversational AI: Combine chatbots with AI powered by GPT-4 for advanced automated interactions.

Glassix supports a range of communication channels, including WhatsApp, iMessage, Messenger, email, live chat and social media like Facebook and Instagram. Glassix also offers a mobile app so agents can respond to customer requests on their phone.

Glassix can be used in a variety of ways, from handling large volumes of customer requests in the fitness industry to improving the guest experience in hospitality and travel. It's already been used by companies like Holmes Place, Vert Hotels, Estee Lauder and Hertz.

Glassix offers a free trial, so you can try out the full range of its features without entering credit card information. That's a good way to see if the software will help you improve customer support and internal communications.

By combining AI and omnichannel abilities, Glassix can help businesses improve their customer support operations, responding to customers more quickly and providing better service.

Published on June 14, 2024