Glassix Alternatives

If you're looking for another Glassix alternative, Haptik is definitely worth a look. This platform uses Generative AI to transform customer lifecycle management in multiple industries. It provides a range of tools, including Gen AI Web Q&A for fast customer support and a Smart Agent Chat for more productive agents. Haptik also handles customer interactions across multiple channels, including WhatsApp, Instagram Direct and Google Business Messages, so it's a good option for companies that want to improve customer satisfaction and operational efficiency.

Another good option is boost.ai, an enterprise-focused conversational AI platform that can help you improve customer satisfaction and automate customer service. It includes AI chat and voice bots for personalized interactions and supports omnichannel consistency and 24/7 coverage. The platform is designed to scale and secure, with a hybrid approach that combines human and virtual agents. It's good for boosting self-service rates across channels without sacrificing quality.

If you want to automate customer support and make your agents more productive, Verloop is another option. The platform automates chat and voice interactions and has features like automated chat and voice support, agent empowerment tools and contextual conversations. Verloop.io also has multilingual support, campaign management and real-time monitoring, so it's a good option for deflecting support requests and improving overall customer satisfaction.

Last, Comm100 is another option worth considering. This omnichannel communication platform centralizes customer interaction across many channels, including live chat, bots and email. It has features like enterprise-class live chat, automation of more than 80% of inquiries and a knowledge base. Comm100 is designed to find the right balance between human and bot interaction, so you can personalize the customer experience while keeping things efficient and scalable.