ChatBot

ChatBot is a platform to automate customer service by building chatbots from scratch without any technical expertise. It crawls your website, help center or other designated resources to deliver fast and accurate AI-driven answers to customer questions. With this tool, companies can differentiate themselves with better customer experiences by adding a generative AI foundation that can be up and running in minutes.

ChatBot comes with a Standalone AI system that delivers human-like, immediate responses without relying on third-party providers. It can be trained from multiple sources like websites, help centers or text documents. The platform also keeps data in-house, ensuring security by hosting and processing data internally.

Some of the key features include:

• Manage all your AI data sources: Turn on/off website URLs, help center articles, and text snippets to choose the sources currently used by your AI bot.
• Control your bot responses: The FAQ module takes precedence over AI Assist, allowing you to control the questions and answers you've collected and that are used as bot responses.
• Collect all company data automatically: Collect important company information and use it to personalize the customer's experience during the chat.
• Ready to start chatting: Engage visitors with fast answers and personalized greetings powered by your data.
• Support, Marketing, and Sales Applications: Answer frequently asked questions, help customers with problems, create support tickets, start conversations, educate customers about products and more.

Integrations are available with popular tools like LiveChat, HelpDesk, Facebook Messenger, Shopify, Slack and Zapier. Customers can also tap into more advanced features through an open API and webhooks. Templates for marketing, sales and support are available to get you started with effective chatbots quickly.

Pricing is tiered to match your business needs:

• Starter: $52/month (annual billing) or $65/month (monthly billing) - 1 active chatbot, 1,000 valid chats/month, unlimited stories, and basic reporting.
• Team: $142/month (annual billing) or $169/month (monthly billing) - 5 active chatbots, 5,000 valid chats/month, advanced reporting, and team collaboration.
• Business: $424/month (annual billing) or $499/month (monthly billing) - Unlimited active chatbots, 25,000 valid chats/month, and advanced features.
• Enterprise: Contact for custom pricing with personalized onboarding, premium customer support, and custom integrations.

ChatBot is designed for businesses of all sizes, but it's particularly well-suited for companies that want to automate customer service without having to hire a team of developers. By using AI-powered chatbots, you can resolve up to 80% of customer questions, freeing up humans for more complex issues.

Published on June 21, 2024