If you want a crawler-based tool to crawl your website and help center to generate AI-powered answers to customers, Brainfish is worth a look. It's an AI-powered help center and content platform that offers real-time, personalized answers to customers' questions. It can be integrated with popular human support software like Zendesk, Intercom and Salesforce, and works in more than 30 languages. The platform can improve customer satisfaction and reduce support volume by using its collaborative editor interface to create and manage documentation.
Another good option is LiveChatAI, which uses your website and help center content to generate answers to common customer questions. The AI chatbot can reduce support volume up to 70% and increase customer satisfaction. It works in 95 languages, integrates with services like Slack and WhatsApp, and offers unlimited AI bots and live chat with human support. LiveChatAI offers a variety of pricing plans, including a free plan, so it should work for most businesses.
For an all-in-one option, check out Help.center. This AI-powered customer support knowledge base gives customers answers to their questions instantly through a custom website and AI chat widget. It includes features like an AI chatbot, shared inbox and automatic learning, so it's a good option for companies with repetitive customer questions. Help.center offers a free plan and a business plan at $19 per seat per month, which can help automate support and improve customer satisfaction.
Last, ChatFlow offers an AI chatbot builder that turns your website content into a knowledgeable chatbot. It uses automated crawlers to periodically update the knowledge base and offers multiple integration options with a simple HTML snippet. ChatFlow offers several pricing plans, including a 14-day free trial, so it's a good option if you want to improve customer service with a relatively low setup effort.