Brainfish

Brainfish is an AI-powered help center and content platform that can answer any customer question instantly. It replaces a traditional chatbot with real-time, personalized answers to customer questions that come directly from the content you provide. The technology is designed to deliver better customer experiences by reducing the time customers spend on support questions and by improving the content in your knowledgebase.

Brainfish includes several features to help businesses get the most out of their customer support:

• Instant Answers: Offers customers answers to their questions in under 2 seconds, reducing the volume of support requests.
• Personalized Insights: Offers real-time themes and analysis of customer issues to help you improve knowledgebase content.
• Content Health Checks: Learns from your content and automatically updates it, so you don't have to spend time keeping documentation fresh.
• Internationalization: Offers real-time translation so customers can get answers in more than 30 languages.
• Integration with Human Support: Works with software like Zendesk, Intercom and Salesforce for a smooth handoff to humans when needed.

Brainfish is designed to be easy to use and deploy, with a collaborative editor interface for creating and managing documentation. It integrates with common help desk software and can handle a wide range of customer service questions, including product information, troubleshooting and account support.

Brainfish pricing is based on Monthly Brainfish Visitors, the number of unique customers who visit the help center or widget, ask a question and get an answer. You can track this metric in Analytics under the "Unique Visitors" metric. Pricing isn't disclosed, but you can schedule a personalized demo to discuss your business needs and get a customized quote.

Customers have been happy with the ease of use and results of Brainfish, and it's available to businesses of any size looking to improve customer satisfaction and lower support volume. If you're interested in improving your customer experience, Brainfish is a good option for an all-purpose AI-powered help center.

Published on June 9, 2024