If you need a help center solution that can handle multilingual customer service questions and link to your existing support tools, Brainfish is well worth a look. It offers AI-based customer service with immediate, personalized answers in more than 30 languages and can link to Zendesk, Intercom, Salesforce and other tools. The collaborative editor interface is designed to make it easy to create and manage documentation, and the result is better customer satisfaction and lower support volume.
Another strong option is Dixa, an all-in-one conversational customer service platform that spans voice, email, social media, messaging and chatbots. It offers omnichannel support with a single agent workspace, smart tools and intelligent routing. Dixa's AI-based conversations can span multiple languages, and it can link to other apps to provide a unified customer experience. It's a good option for companies that want to automate routine work and make agents more productive.
helpix is another option. The company's AI-based system answers customer questions in multiple languages across social media, email, live chat and WhatsApp. It trains its AI with information from multiple sources, and its natural language understanding (NLU) technology generates human-sounding answers. Helpix can link to knowledge bases and offers multiple pricing levels for different customers.
Last, Auralis offers a powerful conversational AI system that can handle up to 70% of customer requests immediately. It supports more than 100 languages and can link to existing help desk software, including in-app messaging and a Support CoPilot. Auralis' multilingual support and 24/7 operation can help improve customer satisfaction and efficiency in customer service operations.