Markprompt

Markprompt is an AI infrastructure that's been tuned for customer support, so you can build entirely new AI-native customer support experiences that fit right into your product. Markprompt handles the heavy lifting, so your support team can work independently. Some of its features include:

• Data Sync: Connect any company data to ground your AI.
• Ticket Deflector: Automate responses to common customer questions.
• Assistant IDE: Build, test, version, compare and deploy your assistants from one place.
• Performance Monitoring: Continuously evaluate and ensure no regressions in AI performance.
• Bring-Your-Own-Model: Use the best models for the job, including models you host yourself.

Markprompt can integrate with a variety of platforms, including Salesforce, Zendesk, Slack, GitHub and Notion, to keep data in sync and support operations running smoothly. The service also offers more advanced features like suggested actions, draft responses and case summaries, triage and routing, knowledge management and tasks with suggested actions.

For enterprise customers, Markprompt offers security controls, including SOC 2 Type II certification, GDPR compliance, encryption at rest and in transit, and fine-grained access controls. It also offers uptime SLAs, dedicated account management and access to industry best practices.

Markprompt is for businesses that want to build AI-native customer support experiences quickly and easily. It's for those who want to customize and control their support workflows while taking advantage of the power of AI. By automating routine work, Markprompt gives humans more time for high-touch customer interactions, improving overall support quality and customer satisfaction.

Published on June 8, 2024