Question: Can you recommend a platform that helps automate customer support workflows and integrates with our existing CRM?

If you're looking for a platform to automate customer support workflows and integrate with your existing CRM, Netomi could be a good option. Netomi is an AI-powered customer service platform that handles email, chat, messaging, SMS, social media, search and voice interactions. It automates support tasks with sanctioned generative AI, offering high-quality responses while protecting brand safety and security. Netomi integrates with existing agent desks and CRM systems, and offers a no-code workflow builder for customization.

Another top contender is Ada, which replaces traditional chatbots with AI-powered customer service. Ada integrates with existing knowledge bases and business systems to deliver personalized answers. Among its features are voice and email automation, multilingual support, automated resolution measurement and AI coaching. It handles multiple channels including web, mobile, social media, SMS and phone, so it's good for a variety of businesses and can help you improve customer satisfaction and lower operational costs.

Ultimate is another option, with a generative AI bot that automates more than 60% of support requests across multiple digital channels. The platform offers tools like UltimateGPT for FAQs, Dialogue Builder for custom dialogues, and an Analytics Suite for optimizing performance. Ultimate offers one-click connections and API integrations with any CRM, so you can automate complex use cases and scale support operations efficiently.

If you're looking for a more comprehensive CRM, Kustomer offers an all-in-one platform with omnichannel messaging, a single customer view and AI-powered automations. It also offers features like proactive support, business process automation and integrations with more than 60 apps. Kustomer is designed to increase agent productivity and customer satisfaction while lowering operational costs, making it a good option for businesses of all sizes.